At IT Networks Trade Inc., we’re committed to delivering premium IT hardware solutions and ensuring a smooth, worry-free customer experience. Whether you’re upgrading your system, replacing a part, or managing enterprise-level infrastructure, our returns and warranty policy guarantees peace of mind with every purchase as we are offering 30 days DOA warranty and manufacturer warranty remains intact if applicable.
We specialize in high-quality computer components, server parts, networking devices, and memory upgrades compatible with top brands like Dell, HP, Lenovo, and Cisco. Every product we deliver is backed by guaranteed customer support and transparent return terms.
Order Cancellation Policy:
If you wish to cancel an order, our policy ensures a simple and fair process:
a) Before Dispatch: No cancellation fees apply if notified via email before the item ships.
b) After Dispatch: A 25% restocking fee applies. If the shipment has already been sent, please avoid opening the package and arrange return shipping within 14 days.
Important: Products must be unused, unopened, and in original packaging to qualify for cancellation or credit. Improper repackaging may lead to up to a 50% restocking fee.
Non-Faulty Product Returns:
If you need to return a non-defective product, please ensure the following:
a) Returns accepted only with written authorization (RMA approval).
b) Items must be returned within 14 days of delivery.
c) Products must be brand new, unopened, and in resalable condition.
Even for approved returns, a 25% to 50% restocking fee may apply depending on the product’s condition or missing accessories.
Warranty Returns for Faulty or Defective Items:
We stand behind every product we sell. If an item is faulty under warranty, our Return Merchandise Authorization (RMA) process makes it easy:
1) Submit an RMA form including order number, purchase date, and product serial number.
2) Our technical team will assist remotely or by phone to diagnose the issue.
3) If the issue persists, an RMA number will be issued for inspection.
4) Upon verification, a replacement unit (new or refurbished) will be shipped within 10 business days.
If a product cannot be repaired, it will be replaced with one of equal or higher specification at no extra cost.
RMA Return Instructions:
To ensure smooth processing:
i) Include all original accessories, manuals, and warranties.
ii) Repack securely in the original box—do not write directly on the packaging.
iii) Clearly label the shipment with your RMA number and our return address.
iv) Packages without visible RMA numbers will be rejected.
Note: Damaged or missing packaging may incur a 50% restocking fee.
Damaged Shipments:
If your delivery arrives damaged, please:
a) Sign the delivery receipt as “Damaged on Arrival.”
b) Notify our support team within 2 business days via phone or email.
📞 Phone: (512) 881 3587
📧 Email: support@itnetworkstrade.com
Our team will review the claim promptly and arrange a replacement or refund based on inspection.
When Replacement May Be Denied:
Replacement requests may be declined if:
i) The returned item is not defective per the submitted RMA details.
ii) The item has been tampered with, physically damaged, or exposed to unauthorized software.
Restocking Fee Policy:
A 25% restocking fee may apply if:
1) The original packaging is damaged.
2) Components or accessories are missing.
3) Items are returned after the allowed timeframe.
Customer Satisfaction Guarantee:
At IT Networks Trade Inc., we value your trust and satisfaction. Our mission is to provide top-quality IT hardware, fast order fulfillment, and dependable after-sales support to keep your business running without interruption.
For questions about returns, cancellations, or warranties, contact our customer service team anytime:
📞 (512) 881 3587 | 📧 support@itnetworkstrade.com
Why Choose IT Networks Trade LLC?
✅ Industry-leading IT hardware supplier
✅ Hassle-free returns and warranty process
✅ Fast RMA approval and replacements
✅ Transparent cancellation and refund policies
✅ Dedicated customer support team
